Refund Policy

At HomeTech Haven, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free refund policy to ensure your peace of mind. Please review the details below:

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 30 days of receiving your order.
• The item must be unused, in its original condition, and in its original packaging.
• Proof of purchase (e.g., order confirmation or receipt) must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as "Final Sale" or "Non-Returnable."
• Gift cards.
• Products that are damaged due to misuse, improper handling, or negligence.

3. How to Request a Refund

If you wish to request a refund, follow these steps:

1. Contact our customer support team at support@hometechhaven.com with your order number and reason for the return.
2. We will provide you with a return authorization and instructions on how to ship the item back to us.

4. Refund Process

• Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

5. Shipping Costs

• Return Shipping: Customers are responsible for covering the cost of return shipping unless the item was defective or damaged upon arrival.
• Original Shipping Fees: Shipping fees paid during the initial purchase are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us immediately at support@hometechhaven.com with photos of the damaged or defective item.
• We will arrange for a replacement or issue a full refund, including return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund after the processing time:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as it may take additional time for the refund to post.
3. If you still have not received your refund, contact us at support@hometechhaven.com, and we will assist you further.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

9. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

If you have any questions about our refund policy or need assistance, please don’t hesitate to reach out to us at support@hometechhaven.com. We’re here to help!